Introduction

This Privacy Policy applies to all care homes linked to JW Care and its franchise concepts, including:

• Holy House
• Southside
• Karenza
• Beeches

Our website address is: https://jwcare.co.uk.

Information We Collect

Comments

When visitors leave comments, we collect data from the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) generated from your email may be shared with the Gravatar service. Their privacy policy is available here.

Media

If you upload images, please avoid embedding location data (EXIF GPS), as visitors can extract this information.

Cookies

• If you leave a comment, cookies may store your name, email, and website for convenience.
• Login-related cookies are used to store login details and screen preferences.
• Editing or publishing an article stores a cookie with the post ID, which expires after a day.

Embedded Content from Other Websites

Articles may include embedded content (videos, images, articles) that behaves as if you visited the original site. These sites may collect data, use cookies, and track interactions.

Data Sharing

If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.

Data Retention

Comments and their metadata are retained indefinitely. Registered users can view, edit, or delete their personal information, except for their username. Administrators can also edit user data.

Your Rights Over Your Data

You can request an exported file of the personal data we hold about you or request data erasure, except where required for administrative, legal, or security purposes.

Contact Us

If you have questions, please contact us at info@jwcare.co.uk.