14 Waterfall Lane, Rowley Regis, West Midlands, B65 0BL
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Sandra Archer
Registered Manager

“I see my role as a chance to help people to maintain independence and keep active. Mental stimulation has been proven to be a very effective method of slowing the symptoms of dementia.”

Karenza specialises in care of those with dementia –  in particular alcohol related dementia, and other mental illnesses.

The home is designed to be a friendly and welcoming atmosphere, which focuses on home comforts. With only 8 beds, the residents get to know each other very well which makes Karenza feel like their home as opposed to a medical facility.

All the rooms benefit from en-suite shower and toilet facilities and are decorated and furnished to a high standard. Residents can bring all of their own belonging and furniture if they wish, which helps them settle in to their new home. They may even be able to bring pets.

Karenza has an on-site activity centre, where residents can go to cook, do art & crafts and use computers. We find this is a great asset to help with improving the residents general well-being as they can get away from the busy part of the home to a quiet area which is still safe and familiar. Staff can provide one-to-one quiet time with residents in a relaxed environment which helps them to feel valued and supported.

Residents also have frequent visits from entertainers, and enjoy holistic therapies. We have a dedicated Day Services team who provide individually tailored programmes for our residents and take residents out on frequent day trips to help keep them mentally and physically fit.

In order to meet their changing needs, we occasionally move residents between our 4 homes if medical professionals and their family agree that this would be in their best interest. We find this is always a positive transition as residents are already familiar with the home and the staff.

Korsakoff’s Dementia

We provide specialist care for people with a diagnosis of alcohol related dementia who have stopped drinking. This service has a rehabilitation element to it. We provide these residents with the opportunity to develop life skills and to regain their independence. We also provide a programme of activities which initially is aimed at improving their general health, starting with healthy eating and exercise as these have often been a neglected aspect of their lives during the years of drinking. We acknowledge that this can be a slow process, often with setbacks, but we remain positive and believe that with support, encouragement and guidance the vast majority can achieve a much improved quality of life and an improved sense of well-being. This is evident with our current client group.

Total Residents: 8

  • Dementia
  • Working Age (Under 65)
  • Alcohol Related Dementia
  • Nursing
  • Elderly

  • Garden
  • Large Communal Area
  • Conservatory
  • Cafe
  • TV’s in Bedroom
  • En-suite Bathrooms
  • On-site activity centre
  • Computers with internet access

  • Reflexology
  • Chiropody
  • Hairdressing
  • On-site Laundry
  • Activity and Events Program
  • Day Services
  • Aromatherapy

Sandra Archer
Registered Manager
0330 088 2239
Amanda Keegan
Senior Care
Craig Harris
Julie Poole
Care Assistant
Leah Hill
Med Tec

Satisfaction Surveys

The below chart has been collated using customer satisfaction data collected from residents, their families, staff and professional visitors. Each bar shows the average rate of satisfaction in each key area. The full results report is available on on request.

Caring 96%
Effective 92%
Responsive 94%
Safe 92%
Well-Led 93%
Overall Satisfaction


I think the staff that look after my relative are the most caring, supportive and understanding staff not only with them but with me as well.

I come to Karenza every week to offer massage therapies to the residents, who all gain a great benefit from their treatments. I am always met with friendly staff who all have a great genuine passion for their work, I have seen the residents stimulated with music, Mr Motivator exercises, trips out for a walk and for days out. It is a really happy caring place to work and I would be happy for a family member of mine to be cared for here.

All staff are incredibly compassionate towards all residents. I have been very inspired by this as a volunteer and have learnt a lot.

Guidance on care home visiting
31st January 2022

To all the friends and family of our residents, the limit on the number of visitors allowed per resident has been lifted meaning we can finally welcome a few more of you back into our care homes.

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