Privacy Policy & Terms of Use

Last updated: 10 June 2025

Cookie Policy (UK)

Welcome to the JW Care website. This page outlines how we handle your personal information and the terms under which you use our website. By visiting this site, you agree to the terms set out below.

1. Who We Are

JW Care is operated by:

Southside Specialist Dementia Care Ltd
1653 Stratford Road
Birmingham, B28 9JB
Company Number: 07233456
Regulated by the Care Quality Commission (CQC)

For any questions about this page, contact our Data Officer at: info@jwcare.co.uk

2. Terms of Use

Purpose of the Site

This website is designed to provide information about our services, homes, and career opportunities. It also allows users to make enquiries or submit job applications.

Acceptable Use

You agree not to misuse the site or attempt to access it in any unauthorised way. Any comments or submissions should be respectful and relevant.

External Links

We may link to third-party websites for your convenience. We’re not responsible for the content, privacy practices, or reliability of these sites.

3. Privacy Policy

What Data We Collect

We may collect the following personal data when you interact with our site:

• Your name, email address, and phone number (via enquiry or contact forms)

• Health-related information (if shared in service enquiries)

• Career information (submitted during job applications)

• Anonymous browsing data via cookies and analytics tools

How We Collect It

• Contact, enquiry, and job application forms

• Website analytics (e.g. Google Analytics)

• Cookies placed on your device

Why We Collect It

• To respond to your enquiries

• To process job applications

• To provide relevant services and information

• For marketing and website improvement

Who We Share It With

We only share your data with trusted third-party providers where necessary, including:

• Website hosting provider (Navvi Digital Ltd)

• Email services (e.g. Microsoft)
  These partners only access data needed to provide their services securely.

Cookies & Tracking

We use cookies for:

• Google Analytics (to understand how the site is used)

• Marketing and non-essential site functionality

You can manage cookie preferences through your browser settings.

How to Access or Remove Your Data

You have the right to request access to, correction of, or deletion of your personal data. To do so, please email: info@jwcare.co.uk

How We Store and Protect Data

Your data is stored securely in line with current data protection regulations and only for as long as necessary. We regularly review and update our security measures.

Legal Basis for Processing

We rely on:

• Consent (when you submit forms or agree to cookies)

• Legitimate interest (to respond to your queries and improve services)

4. Changes to This Page

We may update these terms and policies from time to time. The date at the top of the page reflects the most recent version.